Refund and Returns

Refunds & Returns Policy for the By Georg Hair Range

We want you to be completely satisfied with your purchase from By Georg hair range. If for any reason you’re not happy, we offer the following refund and return policy:

Returns Window
– Our refund and return policy is valid for **12 days** from the date of purchase. If more than 12 days have passed, unfortunately, we cannot offer a full refund or exchange.

Eligibility for Returns
– To be eligible for a return, the item must be **unused**, in the **same condition** you received it, and in its **original packaging**.
– You will need to provide a **receipt** or **proof of purchase** to complete your return.
– Please **do not** send your return directly to the manufacturer.

Partial Refunds
In certain situations, only partial refunds are granted:
– Items not in their original condition, items that are damaged, or items missing parts not due to our error.
– Items returned more than 12 days after delivery.

Refunds Process
– Once we receive and inspect your returned item, we will notify you by email about the status of your return.
– If approved, your refund will be processed, and a credit will be automatically applied to your **original payment method** within a certain number of days.

Late or Missing Refunds
If you haven’t received your refund yet, follow these steps:
1. **Check your bank account** again.
2. **Contact your credit card company**, as it may take some time for the refund to post.
3. **Contact your bank** to inquire about any processing delays.

If you’ve done all of the above and still haven’t received your refund, please reach out to us at **in**@*********rg.com**.

Sale Items
– Only **regular-priced items** are eligible for refunds. **Sale items** cannot be refunded.

Exchanges
– We only replace items if they are **defective** or **damaged**. To exchange your item for the same product, please email us at **in**@*********rg.com** and send the item to the following address:

42 watchgate 

Dartford

DA2 7JZ

Gifts
– If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a **gift credit** for the value of the return. A gift certificate will be mailed to you after the returned item is processed.
– If the item was not marked as a gift or was shipped to the gift giver, the refund will be issued to the **gift giver**, and they will be notified about the return.

Return Shipping
– To return your product, please mail it to:

Shipping address 

42 watchgate 

Dartford

DA2 7JZ

– You will be responsible for the **return shipping costs**. These shipping costs are **non-refundable** and will be deducted from your refund.
– Depending on your location, the time it takes for your returned or exchanged product to reach you may vary.
– For higher-value items, we recommend using a **trackable shipping service** or purchasing **shipping insurance**, as we cannot guarantee that we will receive your returned item.

Need Help?
If you have any questions or need assistance regarding refunds or returns, please don’t hesitate to contact us at in**@*********rg.com.